Refunds
*Refund Policy*
We want you to be satisfied with your purchase, but we understand that sometimes returns are necessary. Please read our refund policy carefully before making a purchase.*Non-Refundable Items*
The following items are not eligible for refunds:- Tumblers
- Customized items
- Final sales
*Return Window*
You have two (2) business days from the date of delivery to return your item(s). Returns must be shipped within this time frame to be eligible for a refund.*Return Shipping*
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method and keeping a record of your return tracking number, as proof of shipment is required for refunds.*Return Conditions*
To be eligible for a refund, items must be:- Unworn (clothing)
- Unopened (packages)
- In their original condition
*Refund Process*
Once we receive your returned item(s), we will process your refund within 1-7 business days. Refunds will be issued in the original form of payment.
*Proof of Shipment*
You must provide proof that your item(s) have been shipped within the two-business-day return window. Please keep a record of your return tracking number, as we may request it to verify your return.*Contact Us*
If you have any questions or concerns about our refund policy, please contact us at NoveltyQueens@yahoo.com.By making a purchase from our store, you acknowledge that you have read and agree to our refund policy.