How long does shipping take?

A: We aim to ship items out between 2-3 business days, but please allow 3-7 business days during busier times.

We strive to get your orders to you as quickly and efficiently as possible. Please read our shipping policy carefully to understand our procedures and expectations.

_Shipping Methods_

We use Canada Post, USPS, FedEx, and UPS to ship our orders.

_Shipping Times_

- Processing time: 2-3 business days (except for customized items, which may take longer) (Holidays)(Higher orders which may push the processing time to 3-7 business days)
- Shipping time:
- Domestic: 3-7 business days
- International: 7-14 business days (may vary depending on location)

_Shipping Rates_

Our shipping rates are calculated based on weight and destination. You can estimate your shipping cost in our checkout process.

_Tracking Information_

Once your order ships, you will receive an email with tracking information.


We are not responsible for delays in delivery caused by circumstances beyond our control.

_International Shipping_

Please note that international shipments may be subject to customs duties and taxes. These charges are the responsibility of the customer.

_Address Corrections_

Please ensure that your shipping address is correct and complete. We are not responsible for delays or lost packages due to incorrect addresses.

_Contact Us_

If you have any questions or concerns about our shipping policy, please contact us at NoveltyQueens@yahoo.com.

By making a purchase from our store, you acknowledge that you have read and agree to our shipping policy.

How will I know when my item has shipped?

A: You’ll receive an email with tracking information once your item has shipped.

What materials are your tumblers made of?

A: Our tumblers are made of high-quality stainless steel or double-walled insulation.

Are your tumblers dishwasher safe?

A: Yes, our tumblers are dishwasher safe, but we recommend hand washing to preserve the color and design.

Can I use my tumbler for hot and cold drinks?

A: Absolutely! Our tumblers are designed for both hot and cold beverages.


Our customers services lines are available Monday-Friday. 09:00am-6:00pm Saturday 09:00am-5pm Sunday's CLOSED Email: NoveltyQueens@yahoo.com

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